Frequently Asked Questions

Q: How many children can I invite to my event?

A: We can accommodate up to 15 children.

Q: What age range are your parties designed for?

A: Our events are designed for children ages 3 - 9.

Q: Do I need to stay with my children once I drop them off at the event location?

A: We are not a childcare provider. Parents of children are required to stay for the entirety of the party. The Host family will be responsible for ensuring the following ratios:

The number of adults changes depending on the age of the children. For children ages 3-5, we require 1 adult per 3 children. For children ages 6-9, we require 1 adult per 5 children.

Our Activity Leaders will be present to run the activities and keep your children happy and engaged; however, they cannot escort your child to the bathroom or deal with sickness or a tantrum.

Q: How do I confirm my party booking?

A: To confirm your booking, you must pay the $100 deposit through the website and submit the completed Party Details form by email afterwards.

Q: Is there room for all parents to stay if they want to?

A: Yes. Our venues can accommodate both children and their parents. There will be a Parents Seating Area with tea/coffee provided.  

Q: Do you provide food and drink? What about birthday cake?

A: No. We do not provide food or drink, other than (optional) popcorn and cotton candy. We do not provide birthday cake. All food/drink items must be arranged by the Host Family.

Q: Can we bring our own food and drink?

A: Yes! We have non-disposable plates, cups and cutlery available for you to use (we'll do the washing up!). If you plan to bring food or cake, please let us know ahead of time so that we can set up extra tables. 

Q: Will you come do an event at my house?

A: At this time, our events are limited to our convenient location at the Burnaby Neighbourhood House.

Q: Do I need to worry about my child's peanut allergy while at your event?

A: All of our parties are nut-free. Our popcorn and cotton candy are nut-free. If your party host plans to bring their own food, drink or cake from outside, please check with them to find out all ingredients, as we cannot guarantee that outside food and drink will not contain an allergen of some sort.

Q: Where does my money go once I pay for a Neighbourlies event?

A: All profits go towards to the community programs at the Burnaby Neighourhood House, such as our Youth and Seniors programs.

Q: How do you make sure that your events are "zero-waste"?

A: We have built our equipment and materials to last! Almost everything we use at our parties is reusable and goes straight back into our cupboards when we are done with it and anything that doesn't ends up in a compost bin!

Q: What happens if I have to cancel my party?

A: The following is the deposit refund schedule:

90% refund if you cancel more than 2 weeks in advance.

50% refund if you cancel between 1-2 weeks prior.

0% refund if you cancel with less than 1 week notice.

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